PRIVACY POLICY

SignalViper ("SignalViper", "we", "us", or "our") is owned and operated by Forgestack LLC. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software, and technical analysis indicators.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

• Account information (name, email address, login credentials)
• Billing and payment information (processed securely by third-party payment processors such as Stripe; we do not store full payment details)
• Communication preferences
• Support requests and correspondence
• Usage data, logs, and analytics related to how our software and indicators are used

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, operate, maintain, and improve our software and indicators
• Process transactions and manage subscriptions
• Communicate with you regarding updates, security notices, and support
• Respond to inquiries and customer support requests
• Monitor usage patterns and improve performance, reliability, and user experience
• Comply with legal and regulatory obligations

3. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information.

We may share information with trusted third-party service providers who act as data processors on our behalf and assist with operating our services, including payment processing, subscription management, analytics, and infrastructure. These providers are contractually obligated to safeguard your information and use it only for authorized purposes.

We may also disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SignalViper, our users, or others.

4. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information. Sensitive data is encrypted in transit using SSL/TLS technology. Payment information is handled directly by third-party payment processors, and we do not store credit card numbers on our servers.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. DATA RETENTION

We retain personal information for as long as your account remains active or as necessary to provide our services. We may also retain certain data for legal, accounting, security, or backup purposes even after account deletion, as required or permitted by law.

You may request account cancellation or data deletion by contacting us at hello@signalviper.com.

6. COOKIES AND TRACKING TECHNOLOGIES

We use privacy-focused analytics tools, including Umami, which do not use cookies or collect personally identifiable information.

We may use limited, essential cookies for:

• Authentication and session management
• User preferences and settings
• Security and fraud prevention

You can control cookies through your browser settings. Disabling essential cookies may impact functionality.

7. THIRD-PARTY SERVICES

We rely on third-party services to operate our platform, including but not limited to:

• Stripe (payment processing)
• Whop (subscription management)
• Charting platforms used for indicator delivery
• Umami (privacy-focused analytics)

These services operate independently and have their own privacy policies. We encourage you to review their policies before using our services.

8. INTERNATIONAL DATA TRANSFERS

Your information may be processed and stored in the United States or other jurisdictions where we or our service providers operate. Data protection laws in these locations may differ from those in your jurisdiction. By using SignalViper, you consent to these transfers.

9. YOUR PRIVACY RIGHTS (GDPR & CCPA)

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of personal data
• Restriction or objection to processing
• Data portability
• Non-discrimination for exercising privacy rights

To exercise these rights, contact hello@signalviper.com. We will respond within the timeframe required by applicable law.

10. CHILDREN'S PRIVACY

SignalViper is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. DO NOT TRACK SIGNALS

Some browsers offer a "Do Not Track" feature. Because there is no uniform standard for interpreting these signals, our response may vary. We do not engage in behavioral advertising or third-party ad tracking.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the service constitutes acceptance of the revised policy.

13. CONTACT US

If you have questions or wish to exercise your privacy rights, contact us at:

Email: hello@signalviper.com

Company: Forgestack LLC